1. Eligibility for Refunds
To qualify for a refund, your purchase must meet the following requirements:
- The item must have been purchased directly from [Your Company Name] (through our website, authorized store, or official sales platform).
- The request for a refund must be submitted within the applicable time frame (see Section 2 below).
- The product must be unused, in its original condition, and returned with all packaging, tags, labels, and accessories intact.
- Proof of purchase (such as order number, invoice, or receipt) must be provided.
Products that fail to meet these requirements may not be eligible for a refund.
2. Time Frame for Refund Requests
- General Returns: Refund requests must be initiated within 7–14 days from the date of delivery, depending on your location and the nature of the item.
- Defective or Damaged Products: Refund requests for defective or damaged products must be submitted within 48 hours of delivery, accompanied by photo or video proof.
- Non-Returnable Items: Certain products such as intimate apparel, swimwear, cosmetics, customized products, clearance items, or gift cards are not eligible for refunds unless defective.
3. Process for Requesting a Refund
To initiate a refund:
- Contact our Customer Support Team at [Insert Email/Phone Number] with your order details.
- Clearly specify whether you are requesting a refund, return, or exchange.
- Provide proof of purchase and supporting evidence (such as images of the defective product, if applicable).
- Await approval and instructions for returning the product.
Refunds will only be issued once the returned product is received, inspected, and approved by our quality assurance team.
4. Condition of Returned Items
To ensure a successful refund, returned items must meet the following conditions:
- Original Packaging: Items should be returned in the same packaging in which they were delivered.
- Unused and Unworn: Clothing and shoes must be unwashed, unworn, and free from stains, odors, or damage.
- No Alterations: Items that have been altered, customized, or repaired after purchase are not eligible.
Failure to meet these conditions may result in partial refunds, store credits, or denial of the refund request.
5. Refund Methods
Approved refunds will be processed through one of the following methods, depending on your payment type:
- Credit/Debit Card Payments: Refunds will be credited back to the same card used for purchase.
- Digital Wallets/UPI: Refunds will be transferred to the same wallet or UPI ID.
- Cash on Delivery (COD): Refunds will be issued as store credit or bank transfer after verifying bank details.
- Store Credit/Gift Cards: In some cases, customers may opt for store credit, which can be used on future purchases.
Please note that refund timelines may vary depending on banks, payment gateways, or third-party processors. Typically, refunds take 5–10 business days to reflect.
6. Exchanges Instead of Refunds
We encourage customers to opt for exchanges rather than refunds whenever possible. Exchanges are subject to stock availability. If the replacement item is unavailable, a full refund or store credit will be issued.
7. Shipping Costs for Returns
- Customer Responsibility: Unless the product is defective, customers are responsible for covering the shipping costs associated with returning the product.
- Defective/Damaged Products: If the product is faulty or damaged upon delivery, [Your Company Name] will bear the return shipping costs.
- Non-Refundable Shipping Fees: Original shipping charges paid at the time of purchase are non-refundable, except where legally required.
8. Non-Refundable & Exempt Items
The following items are generally not eligible for refunds:
- Gift cards, discount vouchers, or promotional coupons.
- Personalized or custom-made products.
- Intimate apparel, lingerie, undergarments, swimwear, and other hygiene-sensitive items.
- Perishable goods or consumables.
- Clearance or “final sale” items.
9. Partial Refunds
In certain circumstances, we may issue partial refunds, including:
- Products returned with missing packaging, tags, or accessories.
- Products showing signs of use, but still eligible for partial reimbursement.
- Refunds where discounts, promotions, or coupons were applied.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your order. Provide clear photographs or videos showing the issue. Upon verification, we will arrange for a replacement, refund, or store credit, as per your preference.